Privacy Policy

At Ton of Madness, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.thetom.in or make a purchase.

1. INFORMATION WE COLLECT :
When you use our website, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing/shipping address.
  • Payment Information: Processed securely by our payment partner Razorpay. We do not store your card or banking details.
  • Order Information: Products purchased, order history, preferences.
  • Technical Information: IP address, browser type, device details, and cookies for improving website performance.

2. HOW WE USE YOUR INFORMATION :
We use the collected information for:
  • Processing and delivering your orders.
  • Communicating order updates and responding to customer queries.
  • Providing customer support via WhatsApp (+91 7339384566).
  • Sending promotional offers, discounts, and product updates (only if you opt-in).
  • Improving our website, services, and user experience.

3. PAYMENT SECURITY :
All payments on www.thetom.in are processed through Razorpay, a secure PCI-DSS compliant payment gateway. Your payment details (card, UPI, bank information) are encrypted and handled directly by Razorpay. We do not store or access your sensitive financial information.

4. SHARING OF INFORMATION :
We do not sell, rent, or trade your personal data. However, we may share your information with:
  • Logistics/Courier Partners – to deliver your orders.
  • Payment Gateway (Razorpay) – to process secure payments.
  • Legal Authorities – if required by law for fraud prevention or compliance.

5. COOKIES :
Our website may use cookies to:
  • Enhance your browsing experience.
  • Remember your login or cart preferences.
  • Analyze site traffic and performance.
You can disable cookies in your browser settings, but some features of the site may not function properly.

6. YOUR RIGHTS :
You have the right to:
  • Access the personal data we hold about you.
  • Request corrections or updates to your information.
  • Opt out of promotional communications at any time.
  • Request deletion of your personal data (subject to legal and transactional requirements).

7. DATA RETENTION :
We retain your information only as long as necessary to:
  • Complete transactions,
  • Provide customer service,
  • Comply with legal obligations.

8. THIRD-PARTY LINKS :
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

9. CHANGES TO THIS POLICY :
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of our website implies acceptance of the updated policy.

10. CONTACT US :
If you have any questions regarding this Privacy.